Please click the link before you open the box

Before You Open That Box — Please Read This First!

It'll only take a minute, and it really does matter. Promise.

Right then — here's what we need you to do

First of all, thank you so much for your order — it genuinely means the world to us. We pack every single item with care, and we want to make sure it's arrived safely and in perfect condition for you.

Before you crack that box open, we'd really appreciate it if you could grab your phone and do a quick video. It doesn't need to be fancy — just a simple recording that shows us the parcel arrived in good shape (or not, if something's gone wrong — which is exactly why we're asking!).

📦 Step-by-Step — What to Film

Step 1 — Film all sides of the box before you open it.
Give it a good once-over on camera — top, bottom, front, back, and both sides. This shows the condition the parcel arrived in, including any damage to the outer packaging.

Step 2 — Film yourself opening the box.
Keep the camera rolling as you open it up. Don't stop recording — we need to see the whole thing from sealed box to open lid in one continuous clip.

Step 3 — Show the packing slip clearly on camera.
Inside the box you'll find a packing slip — that's the sheet of paper that lists exactly what should be in your order. Hold it up to the camera so it's clearly readable. This is really important as it confirms what items were supposed to be included, and ties everything directly to your order.

Step 4 — Show everything that's inside.
Once it's open, slowly show all the contents on camera — every item, every bit of packaging. This confirms everything was in there when it arrived with you.

Why are we asking for this?

We know it might seem like a bit of a faff, but here's the honest truth — if something arrives damaged or an item is missing, this video is what protects you as much as it protects us.

Without a video, it becomes very difficult for us to raise a claim with the courier or prove what happened during transit. With a video, we can get things sorted for you quickly and fairly — no arguments, no back and forth.

This is also covered in our Terms & Conditions, but we wanted to explain it properly here so it actually makes sense rather than just being buried in the small print!

Something not right?

If your order has arrived damaged or something's missing, please don't panic. Get in touch with us straight away and send us your unboxing video — we'll do everything we can to make it right for you.

We're a small business and we genuinely care about every order that goes out. We're not trying to make things awkward — we just want to make sure that if something goes wrong, we can actually do something about it.

Thank you so much — now go enjoy your order! 🎉

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